Contacting Apple

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iPhone Support
Very very very happy. Lost or stolen Apple products If you have lost or found an Apple product, get information on using Find My for iPhone, iPad, or iPod touch , or Mac to help find your device. Get support by phone or chat, set up a repair, or make a Genius Bar reservation for iPhone, iPad, Mac, and more. Find answers with articles tailored to your products and questions. Get support by phone or chat, or set up a repair or make a Genius Bar reservation for iPhone, iPad, Mac, and more. Visit our Apple Consultants Network page to find a consultant in the U.

Update to iOS 12

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If you prefer, you can also get order status or make changes by phone at — , 7 days a week from 7: Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations. Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses.

Speak with your Apple representative to learn more. Visit our Apple Consultants Network page to find a consultant in the U. Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

If you are a business or professional user, visit the Apple Store for Business or call 1——— , 7 days a week from 7: If you are a student or teacher, visit the Apple Store for Education or call 1———, 7 days a week from 7: If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1——— , 7 days a week from 9: Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

Need service or support? Most Apple products are eligible for 90 days of complimentary technical support. It used to be somewhat easy to book a Genius Bar appointment, but for the past few years Apple has continued to change and make it more difficult to book an appointment. If a customer needs assistance with their device and wants hands on help rather than calling or reading instructions, the customer often times has to click on a false issue just to make an appointment.

Shame on you Apple for continuing to increase the price of products and services but cutting back on face to face customer service. No matter how great tech may be, it will never replace human interface.

I had a problem with my iPod touch 5 gen where it locked me out and asked me a password for the apple account which i couldnt get. Esteban was able to schedule someone to call me at a certain time with someone who could help me with my certain situation.

I was desperate and said i was willing to give my ipod serial number or whatever just to be able to use my ipod at the cost of lossing all my stuff, like apps pictures and everything. But the guy on the other end of the phone said it was a last resort.

Pretty cool that he couldve gone the easy route and just unlock my ipod, but instead helped me recover everything. Also i sent pictures of the problem to Esteban and he transferred them to the guy that would later help me making the process faster and easier. I was ready to abandon my third ipod lost my first one and second stopped working cuz of recharge not working but i got help. Very very very happy. This app is only available on the App Store for iOS devices.

We’re here to help.

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