Troubleshoot Cannot Connect to Internet in Windows

Welcome to HP Customer Support

Windows Vista will not connect to the internet
Right-click the network connection icon in the system tray, and select Network and Sharing Center. Take for example this Vista Wireless network connection status:. I wish I was near that computer to list out these updates, but unfortanately I am away from it now. This page requires Javascript. I have the same question

Computer Related Problems


If the program is in the list and has already been uninstalled, skip this step. To uninstall a program, perform the following steps:. From the Windows Vista desktop, click Start. Click Programs , and then click Programs and Features. Once the program is uninstalled, resume the reinstallation from the Recovery Manager program.

If the reinstallation was a success, a message about restarting the computer opens. Select Yes , and then click Finish to restart the computer.

If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens. Right-click the name of your wireless network adapter, and then select Uninstall.

If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware.

Service the computer if problems are found. Uninstall selection in Device Manager. The name of the wireless adapter no longer displays in the network adapters category when it has been uninstalled. At top of the Device Manager window, click Action , and then select Scan for hardware changes. The computer reinstalls wireless network and the wireless network adapter name is shown in the Network adapters category.

Scan for hardware changes. After the network adapter name displays in Device Manager, close Device Manager, and then restart the computer. If problems persist, continue to the next step.

Updating wireless network drivers Downloading and installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially issues related to performance or intermittent dropped connections.

Use one or more of the following sections to find updated drivers for your wireless networking hardware.

If you cannot find an updated driver or the updated driver fails to solve the problem, go to the next step. Getting driver updates from HP HP tests and posts many updated drivers from wireless adapter manufacturers.

HP might have a more current version of the wireless driver than the one you are using. To find out if a driver is available for your model of computer, go to the HP software download site enter the model number to find software and drivers.

In many cases, the wireless driver is part of a driver package for your motherboard called a chipset. When visiting HP's website, look for a wireless driver first, and then the chipset if a wireless adapter driver is not available. Read the details for the software downloads that are available if you need more information. If your computer currently does not have access to the Internet, use another computer with Internet access to download and install the wireless driver softpaq to a USB storage device.

You can then connect the storage device to a USB port on your computer and open the softpaq file that was downloaded to update your driver or chipset.

For more information about downloading software, see Obtaining software and drivers. Getting driver updates from other sites Other website might provide driver updates for your exact model of wireless hardware. If you cannot find an updated driver from HP, use these steps to see if a more updated version is available from the World Wide Web.

HP does not control and is not responsible for information outside of the HP website. While there are many reputable sites that provide drivers, some sites might be malicious.

Download software only from sites you know and trust. Double-click Network adapters , then right-click the name of the Wireless Adapter, and then select Properties. Click the Driver tab, and then look at the name next to Driver Provider.

You might want to refer to the driver date and name as well when looking for an updated driver. Wi-Fi Adapter Driver Properties. Visit the driver provider's website to look for an updated driver. You can find the website by searching the Internet using the Driver Provider's name.

If you cannot find an updated driver on the driver provider website or you cannot find the provider's website, click the Details tab in Device Manager, select Hardware Ids from the Property list, and then right-click the first hardware device ID in the list and select Copy. You can then paste the hardware ID into an Internet search page to find sites that host the drivers. If an updated driver is found, follow the instructions to install it.

Otherwise, use another method to find and update the driver or go to the next step to continue troubleshooting. Click Start , and then type Device Manager in the search field. Double-click Network adapters , then right-click the name of the Wireless Adapter, and then select Update Driver Software. You can also click the Update icon on the toolbar.

Update Driver Software selection. Update Driver Software window. If Device Manager does not find an updated driver, continue with these steps to check the wireless adapter manufacturer's website. In Device Manager, right-click the name of the adapter, and then click Properties.

Click the Driver tab. Make a note of the driver provider, date and version. Checking and reset hardware Resetting the hardware on your wireless network in the proper sequence can resolve a variety of connection and performance problems. Click Start , and then click Shut down. Power cord being unplugged from the back of a router.

If your network includes a separate broadband modem, unplug the power cord from the broadband modem. Wait for about five seconds, and then plug the power cord into the wireless router and broadband modem, if separate. Wait until all lights come on, and then reflect normal Internet and computer activity. If the lights on the broadband modem indicate a problem, refer to the following list of options for help:.

If all lights are off after reconnecting the power, check the power source by plugging the power cord into another power outlet. Service or replace your broadband modem if it cannot be turned on. If only the power light is on and the remaining activity lights are off or show no activity, a network connection is not being detected. Make sure the cable carrying the Internet signal is connected to the broadband device.

Ensure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Internet service provider if other people in your area are also experiencing Internet outages. If the Internet or Online light consistently blinks and does not indicate an online connection is available, the problem likely resides with your Internet service provider. Either wait until service is restored or contact your Internet service provider for further assistance.

Turn on your computer and wait until Windows opens. If you are using a notebook computer, perform a hard reset at this time. Right-click the network connection icon in the system tray, and select Network and Sharing Center.

Verify the status of the wireless network. In this graphic, the wireless network is disabled. To enable the network, right-click the connection, and then select enable. It might take a few seconds for the connection to become enabled. A window might open prompting you for a password or push button connect actions depending on the type of security you are using. If you can connect to the network and to the Internet, you are done. If not, continue with the next step. Performing a Microsoft System Restore If the computer was working on the wireless network in the past, but now cannot connect or performs poorly, use Microsoft System Restore to restore your system files back to a date and time when wireless networking was working well.

Other things to try If your computer is still experiencing Wi-Fi connection or performance problems, one of the following sections might help resolve the issue. Changing your wireless environment Environment can greatly impact the effectiveness of your wireless network. Review the following conditions and recommended actions to improve your wireless networking experience.

Move the computer and router closer to each other. If you have a notebook computer, move the computer to several locations within your environment while looking at the signal strength indicator in the lower right corner of the Windows desktop. Choose a location where signal strength is the strongest. Solid objects, such as walls, metal furniture, and electrical appliances decrease the range or can block connections.

If possible, remove metal objects that are near or between the router and computer. If so the connection to this is ok. Can you ping other computers on the network by their computer name or by IP Address? If so then your router is servicing internal requests ok Can you ping Can you ping www.

If so then your DNS server is working. If you can do all this then I would test if you can use another browser. Also check that no proxy setting have been put in place. By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service , privacy policy and cookie policy , and that your continued use of the website is subject to these policies.

Home Questions Tags Users Unanswered. Can't connect to the internet in Windows Vista Ask Question. Any help will be greatly appreciated, i have been on this for 4 weeks now. Joel Coehoorn 24k 8 70 All caps isn't cool. Chris Harrod 1 3. If all that fails comment back and we'll go on to more advanced things. I was able to ping Sounds like you're having a DNS issue then. DO you use your router as a DNS server? You could try manually setting the DNS server to use as 8.

See if you can ping google. Well, it has now gone down again, and says "Local".

HP PCs - Troubleshooting wireless network and Internet (Windows Vista)

Leave a Reply